After-sales service
Thank you for choosing our products. Our products are subject to strict quality control. We offer 1 year warranty for civil products, and 18 months warranty for industrial/commercial products. (All batteries and packaging are not included in the warranty).
- Note: The following cases are NOT covered by warranty:
1) Problems caused by unauthorized disassembly or modification of products;
2) Problems caused by accidental drop/hit/collision during use or handling;
3) Problems caused by not following the instructions in the operating manual;
4) Problems caused by lack of proper maintenance;
5) Any kind of loss as a result of commercial decisions, including but not limited to trading loss and/or delays in transportation. - Repairing services not covered by the scope of warranty will be charged according to relevant policies.
- Warranty period starts from the manufacturing date.
- When requesting warranty services please deliver the product to one of our offices or authorized dealers.
- When requesting warranty services, you must hold a warranty card with the purchase date and the dealer's seal on it (including the dealer's name and address). Please ask the dealer to sign the warranty card when purchasing products.
- When there is malfunctioning of product(s), please fill in the form below and submit, we will serve you as soon as possible.
Disclaimer:
Customers should only rely on the operating manual, qualified certificate and warranty card for the specification, function, ways of use and after sales service of products. The company takes NO responsibility for whatsoever representations and undertakings made by any dealer and/or intermediate agent.
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